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Frequently Asked Questions

General
  1. What exactly does 'earworms' mean? [+]

    The term ‘earworms' or ‘catchy tunes' refers to those songs which you hear a few times and then just can't get out of your head. We are putting this phenomenon to a positive educational use.

  2. How long does it take to learn a language with the earworms method? [+]

    The earworms programme not only anchors words and phrases into your memory in a very short time, it also fits in with busy lives, thus saving time. You can learn in a traffic jam, on the Underground, while jogging, where and when you want to. You take control.

    You can be using your newfound knowledge within hours, unbelievable though it may seem. We recommend that you listen relatively intensively over a two-week period (the learning phase), and then continue periodically to listen in order to refresh your memory.

  3. What does the 'Rapid' series actually cover, what do I learn? [+]

    The programme's aim is simple: to enable you to hold a conversation in the target language. Within a few hours of listening to Volume 1 you'll be able to deal with situations like; taking a taxi, at the hotel, at the restaurant, requesting, polite phrases, finding your way, numbers, dealing with problems and so on. Volume 2 will have you talking about yourself (past, present, and future), chatting, and even flirting! Volume 3 continues with more useful everyday situations while going more into the structure, the grammatical rules of the language.

  4. What age group is earworms aimed at? [+]

    Rapid Vol. 1, 2 & 3 are for all ages, although truthfully the subject matter appeals more to adults.

  5. At school I was hopeless at languages. Can earworms help? [+]

    There is no such thing as "no talent for languages". Speaking a language is a natural human ability. It is also natural that the brain is hungry to learn. The art of language teaching and learning is supplying the material in an easily digestible, brain-friendly package. Forget what your teachers said, they were wrong! After seeing how easy learning a language can be with earworms, hopefully you will be motivated and continue with this most rewarding activity.

  6. Do I have to really concentrate hard to learn properly and fully? [+]

    No, don't concentrate too hard... in fact try not to remember, just relax and enjoy it as if you are listening to the radio.

  7. earworms mbt® is only audio? [+]

    Of course, reading and writing are important. Included with the CD format is a printed phrasebook with all the words and phrases from the audio. The same phrasebook is provided as a PDF with the MP3 download product and on screen with the App version. We recommend that you do also familiarise yourself with the written words.

  8. What information does the supporting booklet include? [+]

    The booklet includes the English and target language and the phonetics for each word or phrase along with other information to support your progress.

  9. If someone is dyslexic, do they really need to study the booklet? [+]

    This course is ideal for dyslexics and people who just don't like book learning, also for blind people. In this case your aural sense of perception and memory will probably be heightened. For others the booklet is a great support.

  10. How do the results compare with conventional learning? [+]

    The earworms concept draws on the latest research into accelerated learning and memory enhancement and takes advantage of the scientifically proven capacity of the mind to memorize words far better in melodic patterns. Our own trials point to the phenomena being even more powerful than we had anticipated. With earworms, students usually get over 90% in difficult vocabulary tests, compared to less than 50% with conventional book learning.

  11. Does the earworms syllabus work to any recognised standards? [+]

    earworms follows closely the Common European Framework (CEFR) of Reference on Language Learning levels A1 to B1.

  12. How often do I have to listen to earworms? [+]

    With the appeal of the earworms songs we hope that it is not a question of “having to” but rather a question of “wanting to”. But seriously: the memory is like a muscle, it needs to be trained and exercised. The ideal is listening relatively intensively at the beginning (the learning phase), thereafter listening periodically to review what you have learnt and refresh your memory.

    In practical terms this means listening to the whole album the first day, in order to ‘tune your ear in' to the sounds of the target language. Then listen regularly, several times, over a period of one or two weeks, making sure that you listen to every track equally as many times.

    After this, go through the booklet and test your knowledge, picking out any gaps that you may wish to concentrate on.

    Lastly, the review phase. As we all know, memories fade, so it is important to refresh your memory by using the course at your leisure, say, once a week for the following few weeks. Thereafter, monthly. This review phase is crucial as it consolidates your knowledge and transfers it into your long-term memory. Although this demands self-discipline, it is of course without effort, as you are only listening to music. The result is that you will be able to recall the words and phrases with the same ease that you remember your telephone number!

  13. Do you offer discounts for businesses? [+]

    Yes, please visit earworms for your Business

  14. What activities do you recommend to improve my language skills? [+]

    A trip abroad is always good to get your linguistic juices flowing. Use your iDevices’s dictionary and notebook to take down any new and interesting words and phrases you might come across. Also, Internet resources are often very good. The BBC languages web site is very commendable: www.bbc.co.uk/languages

  15. Do you offer teacher discounts? [+]

    Yes, for more details visit Educational Discounts

Coupon Redemption
  1. When can I redeem my voucher? [+]

    Check the 'Fine print' details on your voucher for the activation time/date.
    You can redeem your voucher from this time.
  2. I purchased an option for 2 (or 3) languages but only received 1 code, why? [+]
    In this case you can re-use your voucher, simply add *2 & or *3 to the end of your code & redeem again.

    E.G.: 123456789, 123456789*2 & 123456789*3
  3. I've not received my download link by email [+]
    1. Check your spam or junk folders
    2. If you have more than one email address, check all of your email accounts
    3. Contact Us - don't forget to quote your voucher code so we can retrieve a copy
  4. Your page says: ''This coupon is invalid” [+]

    If you receive this message, check the following:

    - You're not trying to redeem before the activation date or after the expiry date
    - You’re redeeming on the correct landing page
    - You’re entering the voucher code, not the security code or any other codes
    - If you have copied & pasted your code, check that you haven’t inserted a space with the code

    |123456789 | there’s a space after 9
    | 123456789| there’s a space before 1
    |123456789| is correct
  5. Your page says: ''This coupon has already been redeemed'' [+]
    Then you have redeemed your code!

    If you haven’t received your confirmation email & download link, refer to FAQ 3
  6. When I click on the download link, I receive a “Failure Notice”, why? [+]
    This can happen if you access the link from a mobile/tablet or shared network such as work or public space network. It's either your iDevice or the network preventing you from downloading.

    Delete any failed download, clear your browsing history & try re-clicking the download link from your pc/laptop and a private connection.

    If you continue to receive the failure message we may need to reset your link, in this case Contact Us
  7. My download appeared to work but now I can’t find it? [+]

    Check ‘Downloads’ ‘My Downloads’ or in ‘My Documents’.

    Try a system search for the term ‘earworms’.

    If you can’t find the file, click on the link in your email to download again.

    If you’re using Windows, choose the SAVE option.
  8. Can I use my voucher for an earworms Volume 2 download? [+]

    No sorry, as explained in the 'Fine Print' this offer applies to Volume 1 MP3 downloads only.
  9. Is my device compatible? [+]
    Almost certainly!

    earworms MP3 files can be transferred from your PC to the following devices:

    All MP3 players
    Android Smart Phones & tablets
    BlackBerry
    Windows Mobile devices
    Zune
    iPod Touch, Classic, Nano
    iPad, iPad Mini
    iPhone - all models

    Most MACs & PC/laptops have unzipping software, if yours doesn't, please refer to FAQ 11.

    Refer to FAQ 13 if you don’t know how to transfer music files.
  10. My Mobile / Tablet can’t download! Why not & what can I do? [+]
    The earworms files are sent to you in a zip file. i.e. compressed for a faster download speed. 

    While its possible to download these files directly to some iDevices, you will face problems opening the archive file & transferring to your Music Library without a third party App.

    Unless you're quite technical, we recommend you first download your files to your MAC or desktop/laptop PC and use iTunes, WinAmp for Android or other software to add them to your Music Library.

    Thereafter sync your device in the normal way.
  11. What are Zip files & how do I open them? [+]
    Zip files compress data & enable faster downloading. Almost all MACs & most PCs/laptops have ‘unzip’ software already installed & auto open when clicked.

    If you're having problems with your Windows PC/laptop, right hand click, select Extract or Extract all or Open with & choose Windows Explorer. These actions create a new regular folder, usually in the same location.

    With MACs, right hand click, select Archive Utility to open. Beware, occasionally the new folder will hide underneath the zipped one. If you can't locate your new folder try dragging & dropping the zipped one to reveal it.

    The tracks within the new regular folder can then be added to your Music Library, visit FAQ 13 if you're unfamiliar with this process.
  12. I’ve transferred my download to my Player / Mobile / Tablet but it doesn’t work? [+]

    If you’ve transferred the Zip file or folder, it won’t work because ‘players’ can’t open zip files or folders. Only transfer the tracks.
     
    Please refer also to FAQ’s 9, 10, 11 & 13
  13. How do I transfer my download to my MP3 player? [+]

    With so many MP3 players & devices available, it’s impossible for us to provide assistance on all makes & models. Most devices have online support pages so we recommend you type into a search engine:

    How to transfer Music
    Apple iDevices:

    First ‘add’ your files to your iTunes library:
    - Open iTunes
    - Windows users: File > Add files > Browse > Add your earworms tracks
    - Mac users: File > Browse > Add your earworms tracks

    Then ‘sync’ your library to your device:
    - Connect your device to your computer
    - Select your device in the left hand column
    - Select the ‘Music’ tab from your device’s menu & check the earworms tracks to sync
    - Click Sync to transfer the tracks you selected to your device

    TIP: Make a new playlist of your earworms content, it’s easier to find & check to Sync & easier to search for tracks once on your device

    http://www.apple.com/support/

    Android Devices:

    Windows Users: You don’t need to install the Android File Transfer application to connect to a Windows computer. Simply connect your Android device to a computer with a USB cable to transfer music files.

    Mac Users:
    You can connect your Android device to a computer running Mac OS X with a USB cable, to transfer music files between your device and the computer.

    This connection uses the MTP protocol, which is not supported by Mac OS X natively, so you first need to install the free Android File Transfer application on your Macintosh.

    For more information about connecting to a Macintosh computer via USB, Please visit the Google Mobile Help Center for additional instructions.

    BlackBerry:

    1. Connect your device to your computer.
    2. On your device, in the dialog box that appears, select any of the file transfer options.
    3. On your computer, open the BlackBerry Desktop Software.
    4. Click the media transfer option that best suits what you want to do.

    http://us.blackberry.com/support/

    Windows Phone:
    Your device’s storage card is treated just like a usb drive. So when you connect your device to your computer you can synchronise directories or drag and drop files back and forth.

    Using the preloaded music and video player you can catalog your earworms audio files with Windows Media Players' library function; it will search your device for the right files and put them into order using the meta-data.

    http://www.microsoft.com/windowsphone/en-us/howto/support.aspx
  14. Can I use my voucher for an earworms App (Android or Apple)? [+]

    No sorry, as in the deal 'Fine Print' this offer applies to Volume 1 MP3 downloads from our range.
  15. How many vouchers can I buy? [+]

    We generally don’t apply limits to the amount of earworms download vouchers that you can purchase. Refer to the promotion 'Fine Print'
  16. When does my voucher expire, how much time do I have to redeem it? [+]

    Your voucher validity period (expiry date) is printed on your voucher.
  17. I didn't receive a voucher / I can't find my voucher?  [+]

    Unfortunately earworms MBT does not have access to your personal voucher details. To recover your voucher or code, refer to your Daily Deals site.

    Tip: Many Daily Deals companies allow you to login to your account and view, print or re-print a copy of the voucher that was emailed to you.
  18. Can I get a refund on my voucher? [+]

    Refunds can only be administered by the Daily Deals website that you bought your voucher from. Please refer to their 'Terms and Conditions' and submit all such enquiries to them.
  19. I'd like to know more about the science behind earworms MBT, the method, the effectiveness and how to use this system?  [+]
    You're most welcome, go to our home page and take a tour of our site, play our 'free demos' (try before you buy), read our Concept FAQs, visit the 'Free Resources' area and enjoy a good look around.
    We'd appreciate it if you 'Like' us on our new Facebook fan page and let us know your thoughts on our 'slightly different' learning method. 
  20. Contact [+]

    If you have any problems, don’t hesitate to contact us with your name, email address, voucher code & a description of the problem.
Download and MP3 Guide
  1. Why can't I use my mobile / tablet to download? [+]

    Mobiles & tablets cannot open ‘Zip’ files. The downloaded file is zipped i.e. compressed for a faster download speed.

    While its possible to download these files directly to some iDevices, you will face problems opening the archive file & transferring to your Music Library without a third party App.

    Unless you're quite technical, we recommend you first download your files to your MAC or desktop/laptop PC and use iTunes, WinAmp for Android or other software to add them to your Music Library.

    Thereafter sync your device in the normal way.

  2. How do I open a .zip file? [+]

    Almost all MACs & most PCs/laptops have ‘unzip’ software already installed & auto open when clicked.
    If you're having problems with your Windows PC/laptop, right hand click, select Extract or Extract all or Open with & choose Windows Explorer. These actions create a new regular folder, usually in the same location.

    With MACs, right hand click, select Archive Utility to open. Beware, occasionally the new folder will hide underneath the zipped one. If you can't locate your new folder try dragging & dropping the zipped one to reveal it.

    The tracks within the new regular folder can then be added to your Music Library, visit FAQ 4 if you're unfamiliar with this process.

  3. How do I transfer my download to my Player / Mobile / Tablet? [+]

    With so many MP3 players & devices available, it’s impossible for us to provide assistance on all makes & models. Most devices have online support pages so we recommend you type into a search engine:

    Apple iDevices:

    First ‘add’ your files to your iTunes library:
    - Open iTunes
    - Windows users: File > Add files > Browse > Add your earworms tracks
    - Mac users: File > Browse > Add your earworms tracks

    Then ‘sync’ your library to your device:
    - Connect your device to your computer
    - Select your device in the left hand column
    - Select the ‘Music’ tab from your device’s menu & check the earworms tracks to sync
    - Click Sync to transfer the tracks you selected to your device

    TIP: Make a new playlist of your earworms content, it’s easier to find & check to Sync & easier to search for tracks once on your device

    http://www.apple.com/support/

    Android Devices:

    Windows Users: You don’t need to install the Android File Transfer application to connect to a Windows computer. Simply connect your Android device to a computer with a USB cable to transfer music files.

    Mac Users:You can connect your Android device to a computer running Mac OS X with a USB cable, to transfer music files between your device and the computer.

    This connection uses the MTP protocol, which is not supported by Mac OS X natively, so you first need to install the free Android File Transfer application on your Macintosh.

    For more information about connecting to a Macintosh computer via USB, Please visit the Google Mobile Help Center for additional instructions.

    BlackBerry:

    1. Connect your device to your computer.
    2. On your device, in the dialog box that appears, select any of the file transfer options.
    3. On your computer, open the BlackBerry Desktop Software.
    4. Click the media transfer option that best suits what you want to do.

    http://us.blackberry.com/support/

    Windows Phone:
    Your device’s storage card is treated just like a usb drive. So when you connect your device to your computer you can synchronise directories or drag and drop files back and forth.

    Using the preloaded music and video player you can catalog your earworms audio files with Windows Media Players' library function; it will search your device for the right files and put them into order using the meta-data.

    http://www.microsoft.com/windowsphone/en-us/howto/support.aspx

  4. Can't find your download? [+]

    Check ‘Downloads’ ‘My Downloads’ or in ‘My Documents’.

    Try a system search for the term ‘earworms’.
    If you can’t find the file, click on the link in your email to download again.
    If you’re using Windows, choose the SAVE option.

  5. earworms MP3 audio-book downloads are compatible with the following devices:
    [+]

    All MP3 players
    Android Smart Phones and tablets
    BlackBerry
    Windows Mobile Devices
    Zune
    iPod Classic, iPod Nano

    If your unsure that your device is covered, contact us

Support

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