FAQ

App

I love Earworms, when will you publish new titles/levels?

Thank you! We are continually creating new Earworms courses. Eventually we'd like to do earworms courses for all languages and to help us to prioritise we need your feedback. So please write us a review, let us know your language priorities and drop us 5 stars!

Open the App or Play Store
Search ‘Earworms’
Tap the screenshots
Tap the Ratings & Reviews and rate/review us, please!

Why won't my Bluetooth controls work the Earworms App?

* Android Update 31/10/2023

We are aware of an issue on some devices, a new update will be released in a day or so to rectify this.

Please accept our apologies for this inconvenience.

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You can use most bluetooth devices e.g. bluetooth headphone buttons, to control the app player.

If your device seems to be giving you the cold shoulder, just give us a shout!

Our 'Contact Us' link is in the App menu, don't forget to confirm the make and model of your Bluetooth device, and we'll see if we can sort things out for you.

How do I restore my previously purchased Earworms App courses to a new or additional device?

If you want to restore your Earworms app courses to a new or additional device simply click ‘Restore' in the menu.

All App purchases & promotional codes redeemed from 2019 will be restored providing you are on the same platform and have the same user ID.

N.B. the older App format (pre 2019) is no longer supported. If you have his version, please contact our support desk:

iOS Menu > Support > Contact Us we will provide a complimentary code to redeem in the App or Play stores.
Android Menu > Contact Us

I purchased an audiobook from iTunes / Audible / another third party, can I restore it in the Earworms App?

For technical and legal reasons audio books purchased from 3rd parties cannot be restored automatically in the app. However, if you can provide the receipt or evidence of purchase and the purchase was paid and not part of a refundable subscription, we shall provide you with a code to redeem the course in the App or Play Stores.

iOS: Menu > Support > Contact us
Android: Menu > Restore Contact us

How do I redeem an Earworms App code to restore a previous purchase?

Complimentary codes are redeemed in the App / Play Store, not in the Earworms app itself.

App Store instructions

‘Copy’ the code in the email from Earworms Support
Open the App Store App
Tap ‘My account’ icon (top right blue head/body icon)
Tap ‘Redeem Gift Card or Code’ and paste in your code and 'redeem'
Open the Earworms App, tap ‘Restore previous purchases’ (orange button, bottom of many pages)
Your course will appear in ‘My Earworms Courses’
If your code is for a bundle product or you redeem more than 1 code & not all courses appear straight away, try tapping ‘Restore previous purchases’ again

If you ever delete the app and later re-install, tap ‘Restore previous purchases’ to restore all your courses. Likewise if you have another Apple device with the same Apple ID, tap this button to restore purchases.

Play Store instructions

‘Copy’ the code in the email from Earworms Support
Open the Play Store App
Tap open your Profile (top right, or left)
Tap ‘Payments & Subscriptions’ > Redeem Gift Code and ‘Paste’ in your code and redeem
Open the Earworms App: Tap Menu > Restore
Your course(s) will appear in ‘Languages' > download all tracks and phrasebook

If you delete the app and later re-install it, ‘Restore’ will return all your courses.

Likewise if you have another Android device with the same Play Store ID, click 'Restore' in the menu

I can’t see the karaoke text scrolling.

Occasionally this glitch happens with newly published courses or where a bundled course for say levels 1 and 2 together has been withdrawn to make way for a trio bundle levels 1-3. It is easily remedied if you contact us and let us know the language and level you are experiencing problems with

iOS Menu > Support > Contact Us
Android Menu > Contact Us

Help! My earworms App crashes when I open it.

With so many different devices, makes, models, and ever-changing iOS and Android versions there is a small chance that a technical glitch can get through - it happens even to the best App developers. And we do understand how annoying this is.

However we would like to ask you to give us the opportunity to fix the problem before writing a bad review. It could be something simple like the App has been updated and you’re running an old version.

Before contacting us, check to see if an update is available:

Open the App Store or Play Store App
Search ‘Earworms’
Tap ‘Update’ if you see it

If you see ‘Open’ you have the latest version. Please return to the Earworms App, and use the contact us link in the menu for support. Rest assured if we can’t help you immediately, we will report the issue to our developer, and they will produce a fix ASAP.

If you are the first to report a bug, we will even reward you with a complementary code for a new course. We are committed to regularly updating our App and we are only an email away.

Why do I have to keep re-downloading my Earworms tracks on my Android device?

Assuming your device has enough space, you probably need to enable storage permissions for the Earworms App.

How do I enable storage permissions in system settings?

On your Android device, go to 'settings'
Tap Apps and again Apps
Scroll down to the Earworms app and tap 'Permissions'
Slide the 'Storage' slider to the on position

Why do my Earworms tracks stop playing after several minutes?

If the Earworms App stops playing the issue is most likely a setting or preference on your device. Perhaps your device is set to prevent apps playing in the background, or perhaps you have a battery optimisation setting that conserves energy by putting apps to sleep after say 10 minutes.

Try searching the Internet

How to allow Android or iOS apps to run in the background?

How to turn off battery optimisation on a smart phone?

I don't see any Karaoke type text on my Android Device.

18th September 2021

Thank you for your patience, it's good news! The update has been published.

Please update your Earworms App to version 1.0.88 by visiting the Play Store.

If you continue to experience problems, please contact us stating your devices make/model and the Android version you're running.

16th September 2021

Thank you to customers that reported this issue with later patches on Android 11. Our developer has fixed the bug. The update will be available very soon.

We've also taken the opportunity to add our course booklets to the app. Once you've updated, the booklet download button will appear after the final track you course.

The Method

What exactly does 'earworms' mean?

The term ‘earworms' or ‘catchy tunes' refers to those songs which you hear a few times and then just can't get out of your head. We are putting this phenomenon to a positive educational use.

How long does it take to learn a language with the earworms method?

The earworms programme not only anchors words and phrases into your memory in a very short time, it also fits in with busy lives, thus saving time. You can learn in a traffic jam, on the Underground, while jogging, where and when you want to. You take control.

You can be using your newfound knowledge within hours, unbelievable though it may seem. We recommend that you listen relatively intensively over a two-week period (the learning phase), and then continue periodically to listen in order to refresh your memory.

What does the 'Rapid' series actually cover, what do I learn?

The method's aim is simple: to enable you to hold a conversation in the target language. Within a few hours of listening to Volume 1 you'll be able to deal with situations like; taking a taxi, at the hotel, at the restaurant, requesting, polite phrases, finding your way, numbers, dealing with problems and so on.

Volume 2 will have you talking about yourself (past, present, and future), chatting, and even flirting! Volume 3 continues with more useful everyday situations while going more into the structure, the grammatical rules of the language.

What age group is earworms aimed at?

Rapid Vol. 1, 2 & 3 are for all ages, although truthfully the subject matter appeals more to adults.

At school I was hopeless at languages. Can earworms help?

There is no such thing as "no talent for languages". Speaking a language is a natural human ability. It is also natural that the brain is hungry to learn. The art of language teaching and learning is supplying the material in an easily digestible, brain-friendly package. Forget what your teachers said, they were wrong! After seeing how easy learning a language can be with earworms, hopefully you will be motivated and continue with this most rewarding activity.

Do I have to really concentrate hard to learn properly and fully?

No, don't concentrate too hard... in fact try not to remember, just relax and enjoy it as if you are listening to the radio.

Is The Earworms Method only audio?

Of course, reading and writing are important. Included with all formats is a supporting booklet, a transcript of the course. It is provided as a PDF with the MP3 download product and App version. Although it is not essential, we recommend that you do also familiarise yourself with the written words.

What information does the supporting booklet include?

The booklet includes the English and target language and the phonetics for each word or phrase along with other information to support your progress.

If someone is dyslexic, do they really need to study the booklet?

This course is ideal for dyslexics and people who just don't like book learning, also for blind people. In this case your aural sense of perception and memory will probably be heightened. For others, the booklet is a great support.

How do the results compare with conventional learning?

The Earworms Method draws on the latest research into accelerated learning and memory enhancement and takes advantage of the scientifically proven capacity of the mind to memorise words far better in melodic patterns. Our own trials point to the phenomena being even more powerful than we had anticipated. With earworms, students usually get over 90% in difficult vocabulary tests, compared to less than 50% with conventional book learning.

Does The Earworms Method syllabus work to any recognised standards?

Yes. The Earworms Method follows closely the Common European Framework of Reference (CEFR) on Language Learning levels A1 to B1.

How often do I have to listen to Earworms?

With the appeal of the earworms songs we hope that it is not a question of “having to” but rather a question of “wanting to”. But seriously: the memory is like a muscle, it needs to be trained and exercised. The ideal is listening relatively intensively at the beginning (the learning phase), thereafter listening periodically to review what you have learnt and refresh your memory.

In practical terms this means listening to the whole album the first day, in order to ‘tune your ear in' to the sounds of the target language. Then listen regularly, several times, over a period of one or two weeks, making sure that you listen to every track equally as many times.

After this, go through the booklet and test your knowledge, picking out any gaps that you may wish to concentrate on.

Lastly, the review phase. As we all know, memories fade, so it is important to refresh your memory by using the course at your leisure, say, once a week for the following few weeks. Thereafter, monthly. This review phase is crucial as it consolidates your knowledge and transfers it into your long-term memory. Although this demands self-discipline, it is of course without effort, as you are only listening to music. The result is that you will be able to recall the words and phrases with the same ease that you remember your telephone number or a nursery rhyme.

Do you offer educational discounts?

Yes, please visit Educational Discounts for teachers, schools, colleges and universities.

What activities do you recommend to improve my language skills?

A trip abroad is always good to get your linguistic juices flowing. Use your iDevices’s dictionary and notebook to take down any new and interesting words and phrases you might come across. Also, Internet resources are often very good. The BBC languages web site is very commendable: www.bbc.co.uk/languages

MP3 Downloads

Should I buy MP3 Download or App format?

Whichever format you buy, the course content is exactly same.

MP3 download - an immediate download direct to your PC/Laptop or Mac. The content thereafter can be manually transferred to any other music player & regardless of the operating system. So you can also transfer an MP3 download to an Apple and/or an Android device, now or in the future. Transferring content to devices is easy, if you know how. If you are unfamiliar with the process it can be deemed tricky. If you have smart phone or tablet and want to learn from that device, purchase App format.

App - an immediate download direct to your mobile or tablet, it's quick & easy. Your purchase can be downloaded to all devices with the same Apple or Google Play user ID. What you can't do, is download an iOS App to an Android device & vice versa. If you have both operating systems (O/S) or you plan to change O/S in the future, purchase MP3 download format.

	App	MP3 Download
Download DIRECT to mobiles/tablets	√	x
See target language as it's spoken	√	x
MUST Download first to a PC/Laptop/Mac	x	√
Listen from a PC/Laptop/Mac	x	√
Transferable to mobiles/tablets	x	√
Transferable to any O/S	x	√
Includes phrase booklet	PDF	PDF

Still struggling to decide? Contact us for further guidance.

Why can't I use my mobile / tablet to download MP3 tracks?

Mobiles & tablets cannot open ‘Zip’ files. The downloaded file is zipped i.e. compressed for a faster download speed.

While it's possible to download these files directly to some iDevices, you will face problems opening the archive file & transferring to your Music Library without a third party App.

Unless you're quite technical, we recommend you first download your files to your MAC or desktop/laptop PC and use iTunes, WinAmp for Android or other software to add them to your Music Library.

Thereafter sync your device in the normal way.

How do I open a .zip file?

Almost all MACs & most PCs/laptops have ‘unzip’ software already installed & auto open when clicked.

If you're having problems with your Windows PC/laptop, right hand click, select 'Extract' or 'Extract all' or 'Open with' & choose Windows Explorer. These actions create a new regular folder, usually in the same location.

With MACs, right hand click, select Archive Utility to open. Beware, occasionally the new folder will hide underneath the zipped one. If you can't locate your new folder try dragging & dropping the zipped one to reveal it.

The tracks within the new regular folder can then be added to your Music Library.

How do I transfer my download to my Player / Mobile / Tablet?

With so many MP3 players & devices available, it’s impossible for us to provide assistance on all makes & models. Most devices have online support pages so we recommend you search: 'how to transfer music tracks + make and model of your device'

Apple iDevices:

First ‘add’ your files to your iTunes library:
- Open iTunes on your Mac/PC/Laptop
- Windows users: File > Add files > Browse > Add your earworms tracks
- Mac users: File > Browse > Add your earworms tracks

Then ‘sync’ your library to your device:
- Connect your device to your computerising the USB cable
- Select your device in the left hand column
- Select the ‘Music’ tab from your device’s menu & check the earworms tracks to sync
- Click Sync to transfer the tracks you selected to your device

TIP: Make a new playlist of your earworms content, it’s easier to find & check to Sync & easier to search for tracks once on your device

https://www.apple.com/support/

Android Devices:

Windows Users: You don’t need to install the Android File Transfer application to connect to a Windows computer. Simply connect your Android device to a computer with a USB cable to transfer music files.

Mac Users: You can connect your Android device to a computer running Mac OS X with a USB cable, to transfer music files between your device and the computer.

This connection uses the MTP protocol, which is not supported by Mac OS X natively, so you first need to install the free Android File Transfer application on your Macintosh.

For more information about connecting to a Macintosh computer via USB, Please visit the Google Mobile Help Center for additional instructions.

Windows Phone:
Your device’s storage card is treated just like a usb drive. So when you connect your device to your computer you can synchronise directories or drag and drop files back and forth.

Using the preloaded music and video player you can catalog your earworms audio files with Windows Media Players' library function; it will search your device for the right files and put them into order using the meta-data.

Help! I can't find my download.

Your Mac/PC/Laptop usually downloads to a folder called ‘Downloads’ or ‘My Downloads’, check here first.

You may have changed the default folder to download to, so also try 'Documents' or ‘My Documents’ folder.

If above fails, try a system search for the term ‘earworms’.

If you still can’t find the file, download again by either clicking the link in your order confirmation or by logging in to your account and navigating to 'downloads'.

Tip: If you’re using Windows, choose the SAVE option.

Is my device compatible?

Earworms MP3 audio-book downloads are compatible with the following devices:

All MP3 players including:

Apple & Android Smart Phones and tablets
BlackBerry
Windows Mobile Devices
Zune
iPod Classic, iPod Nano

If you're unsure whether your device is covered, contact us.

Coupons and vouchers

I've got a code (coupon/voucher) how do I get my discount?

If your code has been issued by one of our partners, click here to redeem on their landing page.

Carefully copy & paste your code in the 'Enter your coupon here' box.

Click 'Apply Coupon' to receive your discount.

I receive error message : Warning: Coupon is either invalid, expired or reached it's usage limit!

If your coupon/voucher is in date and you're applying it against a valid product perhaps you have copied and pasted the code incorrectly.

A common error is an inadvertent space at the beginning or end of a code. It's very easily done! eg.

|123456789 | look, there’s a space after 9
| 123456789| see, there’s a space before 1
|123456789| is correct

Remove any space and try again.

You might also receive this message if you have applied the code on a failed or abandoned order and your browser remembers it.

In this case try clearing browser cookies.

Finally, perhaps you have already used the code and you're unaware your order completed?

Simply check your orders in 'My account'.

If none of the above helps, feel free to 'contact us' so we can check your code is valid.

I've not received my download link by email.

Check your spam, junk and deleted folders
If you have more than one email address, check all of your email accounts
Search your email client for messages sent by earwormslearning.com
If above fails, login to 'My Account' here you can print your order confirmation and navigate to 'Downloads'

If you're still struggling and can't login, perhaps there was a typo in the email address you originally provided.

When does my voucher expire, how much time do I have to redeem it?

Your voucher validity period (expiry date) is printed on your voucher.

I didn't receive a voucher / I can't find my voucher?

We not have access to your personal voucher details. To recover your coupon, voucher or code, refer to the site you purchased from.

Tip: Many companies allow you to login to your account and view, print or re-print a copy of the voucher that was emailed to you.

Can I get a refund on my voucher?

Refunds can only be administered by the website that you bought your voucher from. Please refer to their 'Terms and Conditions' and submit all such enquiries to them.

Contact

If you have any problems, don’t hesitate to contact us with your name, email address, voucher code and a description of the problem.

Press Releases

Earworms Press Releases

To download, click on the PDF images.

Carpool Moms

Language Fix for Travellers

Earworms for Students

The Language Pill

Ryhthms Gonna Teach You

Pick up a Language at your local PO

Thomson Flys Earworms

Earworms for Christmas

Press Kit

Download Our Press Kit

Click on the image to download

Features

Daily Telegraph - Lyrical Language Learning

How it all began, and the Earworms audition on BBC Dragon's Den programme

Frequent Traveller - Linguistically Speaking...

Earworms accelerated language learning method backed by research - Bulgarian physician Georgi Losanov unravelled the memorisation effect of music in the late 1960s!

Friday Mag - Rhythm's Gonna Teach You!

The Earworms music language connection explained - The right music can help language learners aquire not only vocabulary and pronunciation but also phrases, grammar and culture!

Expat - The Cunning Linguist!

Expat magazine's take on Earworms from our partnering with Berlitz days

FHM - Ear Full

FHM magazine appreciates how 'earworms' for language learning simply works!

Outside - The Lazy Linguist

Claire Napier Galofaro says Earworms Rapid Russian is fun and works compared to her last attempt to learn Russian from boring lectures!

Air Crew - Can't Get You Out Of My Head

The easiest way on earth to learn a foreign language arrives in Asia

TG Alley - Worms That Teach!

All to often 'earworms' are deemed annoying - This innovative and accelerated course musically trains the brain to take simple and not so simple requests from English and translate them into German, Italian, Spanish, French, Chinese, Russian, Portuguese, Japanese, Maltese, Brazilian Portuguese or Arabic. It's easy, fun and almost hypnotic!